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Hi. 我們是 麻吉資訊網 (台灣 beta).
麻吉資訊網 (Matchbin)是一種完全由市場主導的 Web 2.0 商務社交網站 |
Frequently Asked Questions
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What is Matchbin?
Matchbin is a service that connects people both globally and locally to market the things they have for the things they want.
What can Matchbin do for me?
Matchbin allows people, businesses and communities to leverage or trade their talents, skills and items to get other talents, skills or items that they may want. Example: A local auto mechanic needs his office computer repaired. Simultaneously, a local computer technician, living in the same community, needs his car repaired. As members of Matchbin these two individuals could list their skills as well as what services or items they were in need of and be matched. Matchbin is the dating service for people's talents, skills and possessions.
Where do I begin to use the service?
Sign up, log in, and begin to build your lists of goods and services you have to offer, for the goods and services you want or need. Once created, Matchbin's Active Match technology matches your lists with those of other members.
How is Matchbin different from other online barter and auction websites?
Matchbin has taken a different approach. Our focus is to bring communities together to build their own private economy, yet connects each and every member globally. Instead of involving your online auction/trade site in your transactions, you have the ability to negotiate terms without a middleman. We offer simply the dating service for your stuff, including your talents and skills that are not always easy to market online. Matchbin partners with all types of entrepreneurs, businesses and organizations allowing them to offer the technology we provide with their own private label. Keeping everyone connected simultaneously.
How does the Active Match matching system work?
Our Active Match system will first try and find desired matches within the same community a member has signed up through. If no matches are found, the system will look for matches within the local geographic community where the member lives, if still no matches are found, the system will look for matches anywhere in the same state or country where the member lives. In addition to Matchbin's Active Match system, members are free to customize their needs and desires. Matchbin believes that most needs and wants can be met and satisfied on the local level through the help of local partners all working together for the benefit of their community. If a need can't be met locally the matching system will continue to search in other communities and networks until your want or need can be found.
Can I still barter with Cash?
Yes, absolutely! Money talks and is included in one of the many ways in which you can conduct transactions.
Do my listings expire?
Yes. The free listing account of free haves will expire after one month of joining. Plus there are many different listing packages we offer both one time and minimal monthly fees. So long as you are keeping current with your monthly fees you are able to edit and maintain your listings until you are ready to remove your product or service
If I am having a technical problem with the site where do I go for help?
Our customer and technical support is available through the help link at the footer of each page. Otherwise feel free to email us at customercare@matchbin.com
Active Match
Matchbin pro-actively finds matches in a local area with members who want what another member has or has what other members want. The Matchbin technology searches first for direct matches but soon we will provide 3-way matches.
Buy, Sell, Trade, Reverse Auction and other benefits
Even better than your local classified ads! Members of Matchbin can buy, sell and trade products and services as well as conduct a reverse auction. A reverse auction occurs when services bid for your business. Matchbin offers its members all of the amenities they are used to through the major online auction & classified sites coupled with many benefits unique to Matchbin. Here are just a few of the benefits available to our members:
No transaction fees. You have the ability to maintain listings up to one year. Your listings will be pro-actively matched with interested buyers. Matching happens locally then expands from there, allowing both buyer and seller to meet in person. The ability to create a wants list, allows you to automatically be matched with other members who list items or services you're looking for. Purchase and maintain your listings package upgrade(s), at any given time, for very low cost and change them as often as you like. Ability to join or purchase a Matchbin community site that is customized to fit the specific needs of your community.
In short, Matchbin is growing the power of people by allowing them to see themselves as their own greatest asset.
Community Marketplace
The Community Marketplace is designed to create a personalized market for communities and affinity groups that have a common constituency and interest. The Marketplace will include but not be limited to the following value added features: Customizable online marketplace, revenue generator for community, messaging system to communicate with community members, website management and publishing tools, forums and events system, Environmental benefits through promoting the re-use of used goods, Allows community to connect to itself and its member resources
Matchbin Storefront
The storefront was designed to create a personalized site specific to your customization. This package is most helpful to small business owners and people who have a generally large inventory and brand to market to both local and national markets. It provides an opportunity for local business owners to open their market to the web and national market for a very low price. It also provides an opportunity for national web markets to become more localized and community focused.
Matchbin Servicefront
The servicefront was designed to provide an online presence for a business providing a service. The site is customizable allowing the business to provide service description, testimonials, store hours, location (with detailed map) listings and photos of past service jobs. Servicefronts receive their own dedicated URL and are listed in the matchbin service directory.
Listing Package Upgrades
You may purchase many listing package upgrades. The upgrades can be renewed at any time. It is not necessary to purchage upgrades to list on Matchbin, however each Partner reserves the right to charge for any service within their community.
What is a Have and a Want?
A have is any item or service you have that you want to sell or trade. A want is any item or service you would like to acquire.
Listing Have and Wants listings
To list a have or want item or service, select post a new listing and following step-by-step instructions.
Is there anything I cannot list?
There are some limitations to things you may list. A list of these items and services may be viewed under Restricted Listings.
What if my category does not exist?
You may make a support request to add a category by clicking on the my account button and then clicking on the support link in the left hand navigation bar. Please be sure to leave a detailed reason as to why you believe that category should exist. Matchbin reserves the right to refuse the addition of any categories or changes requested.
How long is my listing available?
There is no time restriction on listings with the exception that you are maintaining your monthly fees as a paying customer. Matchbin reserves the right to suspend any listings for non-payment. Your listing may however become unavailable if your inventory on the item you have listed falls below its availability threshold, which you are able to see.
Is there any transaction fees for items or services listed?
No. All terms of negotiation and agreement are between the parties that are matched. We match you with potential traders, buyers, and sellers; you negotiate the terms of transaction.
How can I find out if my listings are being viewed?
Look for the views column under view my haves listings or view my wants listings by clicking on the my matchbin tab.
How to make an Offer
There are a few types of offers you can make: cash, trade and trade with cash. The seller dictates the type of offer they will accept. Sometimes the seller may be willing to accept cash or trade. To make an offer select make an offer and follow the step-by-step instructions.
Is Matchbin involved in the sale or trade?
Matchbin does not get involved in the transaction. We simply facilitate the opportunity to meet with prospective traders, sellers, and buyers.
May I use PayPal?
Yes, PayPal integration is available to our Storefront owners as a feature of the storefront.
How am I responsible for taxes on any transaction made?
You are responsible for your transactions. You may want to review sales tax laws for transactions dealing with any personal increase with an accountant.
Does Matchbin offer arbitration service if something goes wrong in the transaction?
No.
How do I provide feedback?
Does Matchbin offer a courier service for local transactions?
Not currently.
Does Matchbin offer insurance policies for transactions?
Not currently.
How do I search for my buddies?
Click on the Search bar drop down menu and select Members find your friends. You must know the exact spelling of the handle of the member you're looking for.
Can I search other markets through Matchbin?
No.
How do I change my username?
Make a support request for a username/handle change under the support link in the "my account" area.
How do I change my billing information?
Login to your account, click on the my account button. Then click on billing settings. In the billing settings area you are able to select packages that are attached to your credit card. You may select those packages and change your credit card information, remove the package or simply review the status of the package.
How do I resolve any billing discrepancy?
Email us at customercare@matchbin.com with a detailed report of your billing inquiry and we will contact you by phone or email to review the issue. Please be sure that your phone and email information in your contact settings under my account is up to date.
The forget password utility doesn't seem to work, what can I do?
Send us an e-mail at customercare@matchbin.com and we will verify who you are by the proprietary information you have given us. Then we will be able to send you your password or change it for you.
How do I change my account password?
Log in, click on the "my account" button. From there click on the contact settings link. You must be sure to fill out all required fields including address and phone information.
Where can I get a statement of billing?
You may request an electronic copy through customer support, or you may see the charges we have made on your credit card billing statement.
How do I convert my free membership to a monthly subscriber ship?
You can do this by logging in to your account, from there click on "my Matchbin", and then click on get more listings (buy now)s. You have your choice of ordering from a multitude of package offerings, which will best suit your needs.
How do I cancel my account?
You may cancel any package you are paying for at any time by going to the my account button, and then clicking on billing settings. You may select those packages and change your credit card information, remove the package or simply review the status of the package.
How do I change my account contact information?
Once you are logged in, click on the my account button. Then click on the contact settings link in the left hand navigation bar. You will be required to keep certain information in your account, be sure that all required information is filled in or you will not be able to alter your contact settings.